Booking policy
BOOKING POLICY
Booking and Payment
All appointments at Rawhide Massage must be booked online and paid in full at the time of booking.
Prices are confirmed at the time of booking and are subject to change without notice.
Cancellations and Rescheduling
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.
- Cancellations or changes made more than 24 hours before your appointment time will receive a full refund or credit.
- Cancellations or changes made within 24 hours of your appointment time are non refundable.
- Missed appointments or no shows are charged in full.
This policy allows time to manage bookings fairly and respectfully.
Late Arrivals
If you arrive late to your appointment, your session will still end at the scheduled time to ensure the next client is not impacted.
The full appointment fee applies regardless of arrival time.
Therapist Cancellations
In the unlikely event that Rawhide Massage needs to cancel your appointment due to illness, emergency, or circumstances outside of control, you will be offered a full refund or the option to reschedule.
Women Only Service and Conduct
Rawhide Massage is a women only service.
Massage is provided strictly for relaxation and general wellbeing. Any inappropriate behaviour, requests, or communication will result in immediate termination of the session without refund.
The therapist reserves the right to refuse or discontinue treatment at any time if client safety, comfort, or boundaries are compromised.
Health and Safety
Clients are responsible for disclosing all relevant health conditions, injuries, or concerns prior to the appointment via the intake form and during the session.
Massage may be adapted or declined if it is not considered safe or appropriate.
Massage services are not a substitute for medical care and do not involve diagnosis or treatment of illness.
Acceptance of Policy
By booking an appointment with Rawhide Massage, you confirm that you have read, understood, and agreed to this booking policy.